Privacy Policy
Last updated: September 23, 2026
This Privacy Policy explains how Fenix Services ("we," "us") collects, uses, and protects information from visitors to fenixservices.com and from customers who request or receive our cleaning services. It applies to our website and to information collected when you call, text, email, or book a service with us.
1. Information we collect
We collect information you provide directly: your name, phone number, email address, service address, property details, and any notes you share with us (such as gate codes or scheduling preferences). When you visit our website, we may automatically collect standard technical information such as your browser type, device type, and pages visited, typically through cookies or similar technologies used for analytics.
2. How we use your information
We use your information to: provide and schedule cleaning services; calculate and send estimates; communicate about appointments, changes, or invoices; respond to inquiries; and improve our services and website. We do not sell your personal information to third parties.
3. How we share information
We share information only as needed to operate our business: with our own employees or contractors performing your service, with payment processors (such as Stripe) to process payments, with scheduling or communication software we use to run the business, and when required by law, subpoena, or to protect the safety of our team or customers.
4. Payment information
When online payments are available, they are processed by a third-party payment processor (Stripe). We do not store your full card number on our systems — payment data is handled directly by the processor in accordance with its own privacy policy and PCI-DSS security standards.
5. Cookies and analytics
Our website may use cookies or similar technologies for basic functionality and to understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect some website features.
6. Data retention
We retain customer and lead information for as long as reasonably necessary to provide services, comply with tax and legal recordkeeping obligations under federal and Arizona law, and resolve disputes.
7. Your choices
You may ask us to correct inaccurate information, stop marketing communications, or request that we delete information we are not legally required to keep, by contacting us using the details below. We will respond within a reasonable time.
8. Children's privacy
Our services and website are directed at adults arranging cleaning services and are not intended for children under 13. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision. Continued use of our website or services after changes means you accept the updated policy.
10. Contact us
Questions about this policy or your information can be sent to the contact details listed in the footer of this website.